The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Служба безопасности проверит ваши паспортные багаж, если вас нет в списках недобросовестных игроков – верификация хорошего понемножку пройдена, и вы сможете навевать ставки.

The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

The player from copyright had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.

You should always make sure that you meet all regulatory requirements before playing in any selected casino.

Безопасные транзакции: использует шифрование для обеспечения безопасных транзакций.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The winnings were received in a short time and the complaint is now resolved.

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The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related.

The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, this site therefore we marked this complaint as resolved.

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

На почту либо телефон придет сообщение с новым временным паролем – с его помощью вы сможете войти в аккаунт.

The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.